Closing the gap: How DEI enriches the fabric of an organization

By Madeleine Bote for Industry West Magazine

Diversity, equity, and inclusion (DEI) are values that every business should uphold and strive for when it comes to the inclusion of different groups. The TIPI Group of Companies, an Indigenous-owned and led economic development engine, understands this necessity to make not only Indigenous voices heard in business, but to create spaces where everyone can thrive. DEI doesn’t stop at just gender equality but extends to consider how individuals from different backgrounds and abilities are included and represented across all layers of an organization.


Representation matters


At TIPI, it is believed that DEI doesn’t stop at gender or race equality but must extend to Indigenous engagement and reconciliation in a meaningful way.


“DEI is about enriching the fabric of an organization through focused efforts on preparing a safe, respectful environment that aims to reduce barriers to success,” says Janice Gladue. “This means that leadership must be committed to examining systems, policies, and practices to identify these barriers. They must be open to challenge the status quo and to develop new ways of being and doing things. Change must be real to be impactful.”

Gladue is the chief operating officer (COO) of the TIPI Group of Companies, an Indigenous-owned economic development engine that drives capacity, manages risks, and enables transformation for its communities and clients. The group of companies currently employs nearly 100 people and has operations across the country.


Corporate diversity, equity and inclusion efforts often focus on addressing gaps in representation through recruitment and then fall short in retention. One of the pitfalls an organization may experience is that they do not dig deep to define what successful DEI and Indigenous Engagement looks, feels and means for their organization. Not adjusting their culture and practices and not having clarity on what equity means often results in their efforts running flat. Setting goals that amount to filling quotas will not amount to longevity and success.


“Truth and Reconciliation is foundational to successful corporate Indigenous Engagement initiatives. Committing to learning the truth of the history and experience of Indigenous people should be a starting point for Leadership in order to drive success within their teams and organizations,” Gladue says. “At TIPI we understand what it takes to truly drive change in this regard. TIPI was initially created in 1999 for the sole purpose of closing the gap in representation of Indigenous people as insurance professionals and to change the experience and access of Indigenous communities to insurance coverage.”


Building something new


“There weren’t a lot of Indigenous people in the industry at that time, so we had to build them up. This meant we had to find good people who had core skills, abilities, and some business acumen and then we invested in their training and development through mentorship and support,” says Gladue. The investment of time and the active work put towards their partners and employees is why TIPI created an industry space for Indigenous communities.


Today, TIPI has grown beyond its insurance offerings and has expanded its services to include human resources consulting, talent acquisition services, group benefit administration, and a Truth and Reconciliation for business initiative. Who they are and what they do are grounded in principles that honour and advance Truth & Reconciliation in their work and relationships.


Leading the way


In a world where there are many companies who need help on Indigenous inclusion and engagement through DEI, TIPI fills a niche and bridges a gap within other companies and industries. Legacy Bowes, another organization within TIPI Group of Companies, has Indigenous staff as well as staff that are experienced within Indigenous communities. “The value of leaning in to build our workforce that is at our feet and that is representative of particularly Saskatchewan, Manitoba, and Alberta, only makes good business sense,” says Gladue.


TIPI works to talk about how to include the impacts of trauma and mental health in employees. This is important when it comes to their work with DEI, as the perspectives of their staff primarily reflect Indigenous ideas and perspectives on diversity that currently are still emerging and developing in a corporate dialogue. TIPI innovates the industry standard for establishing DEI amongst their companies because they are by and for Indigenous and minority groups, thus making their work integral the building blocks of diversity, equity, and inclusion.


Showing up


The meaningful and intentional application of DEI within business and policy is what brings minority voices forward and allows employees to thrive, and also allows for groups to express themselves with integrity and authenticity within business. That is what makes the work of companies like TIPI integral to our evolving business world. By building themselves up with integrity and setting an example, TIPI not only closes the gap, but builds a strong bridge for voices to be elevated in the industries they work in.

September 18, 2026
WINNIPEG, September 18, 2026 – TIPI Insurance Partners (TIPI), part of TIPI Group of Companies, a CCIB-certified business and Canada’s largest majority Indigenous-owned and -led commercial insurance brokerage, today announced it has entered into a co-brokering relationship with Marsh (NYSE: MRSH) Canada, a leading global professional services firm. The alliance brings together Marsh’s global expertise in government, infrastructure, and complex risk management with TIPI’s decades of experience serving Indigenous communities, governments, organizations, and businesses. The TIPI Group of Companies includes property and casualty insurance, group pension and benefits, First Nations trust services, human resources and management consulting, recruitment and employee retention support, organizational training, and Truth and Reconciliation education and advisory services. "Our collaboration with TIPI exemplifies our approach of working alongside Indigenous-owned businesses to serve clients while creating sustainable value for Indigenous communities and Canada’s economy," said Michael Lewis, President, Marsh Risk Canada. Through this alliance, Marsh and TIPI will serve public and private-sector organizations, Indigenous governments and organizations, and sponsors of large-scale infrastructure, defence, natural resources, and energy projects, with their combined industry insight, community experience, sophisticated risk advisory capabilities, insurance solutions, and access to global insurance markets. The alliance will also help sponsors pursuing Indigenous procurement and partnership opportunities access world-class technical expertise and market capacity. “This alliance represents a significant milestone in advancing Indigenous economic participation,” said Nathan Ballantyne, CEO, TIPI Group of Companies. “It will bring Indigenous voices and expertise into more major projects, create new opportunities for our people, and generate economic returns that flow back to our First Nations shareholders.” Under the agreement, TIPI and Marsh will also explore opportunities to share technical insurance and brokering knowledge through joint client teams, secondments, and access to Marsh’s global placement and analytics capabilities. As part of its commitment to advancing Indigenous communities in Canada, Marsh is investing in cultural awareness and reconciliation education among its colleagues; supporting Indigenous businesses, education and youth through alliances, scholarships, and volunteerism; expanding its capabilities for Indigenous organizations; and pursuing targeted recruitment efforts to create more opportunities for Indigenous people within the company. Marsh is also pursuing Partnership Accreditation in Indigenous Relations (PAIR) through the Canadian Council for Indigenous Business (CCIB). PAIR provides a third-party verified assessment of corporate performance in Indigenous employment, business development, community relationships and leadership commitment. “We are excited to collaborate and exchange expertise with TIPI Insurance Partners, while delivering world-class risk management solutions to Canada’s rapidly growing infrastructure sector,” said Michael Tees, Senior Vice President, Indigenous Services, Marsh Canada. About Marsh Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com , or follow us on LinkedIn and X . About TIPI Insurance Partners TIPI Insurance Partners is part of TIPI Group of Companies and Canada's largest Indigenous-owned and led insurance brokerage, with current ownership held by 35 First Nations across Canada. TIPI provides insurance brokerage and risk management services with a focus on supporting Indigenous economic development. Media Contact:  Cassi Smith +1 639 318 3115 csmith@tipipartners.com Sally Roberts +1 347 281 1454 sally.roberts@marsh.com
December 23, 2024
The innovative wholesale pension plan model is central to TIPI’s strategy, which optimizes financial savings through low investment management fees, leveraging its Indigenous identity. This unique approach fosters savings and champions independence within the framework of a collaborative plan design, offering its clients the best of both worlds. TIPI’s group insurance plans are dedicated to empowering its First Nations clients with industry-specific knowledge, fueling proactive conversations, and inspiring healthier lifestyles within communities. The company offers the TIPI Care Plan, which distributes different benefit lines across multiple insurance carriers as part of its commitment to personalized services. The TIPI Care Plan exemplifies personalized service by offering comprehensive benefits across multiple insurance carriers, ensuring affordability by offering the lowest possible rates per benefit line, and addressing critical health challenges, including substance management and the national doctor shortage. It has partnered with a program based in British Columbia to offer clients substance management services virtually, removing barriers and stigma associated with seeking help. TIPI provides access to healthcare providers with top-notch care, and members can access these services discreetly from their homes or during their lunch breaks in the office. In 2020, TIPI Group of Companies embarked on a strategic expansion, signifying its commitment to addressing the complexities of human resources by acquiring Legacy Bowes, a renowned HR consulting firm. This acquisition marked a milestone in TIPI’s journey toward enhancing its service offerings and underlining its dedication to meeting its clients’ evolving HR needs. Understanding the pivotal role of human resources in organizational success, TIPI introduced Legacy Bowes’ HR-On-Call service to clients on the TIPI Care Plan. This initiative provides plan administrators indispensable guidance, ensuring that clients receive the tailored support necessary to navigate the intricacies of human resource management effectively. Illustrating its commitment to talent’s professional growth and development, TIPI provides access to Legacy Bowes’ meticulously developed leadership and development training programs alongside executive search and recruitment services designed to nurture talent and promote organizational growth. Among these initiatives, its training division proudly offers a ‘Lateral Violence to Lateral Kindness’ program and Truth2Action: Reconciliation for Business, a truth and reconciliation awareness program, overseen by dedicated vice presidents. Beyond pension and benefits, TIPI operates another line of business in the property and casualty division, prioritizing Indigenous employment. This division extends comprehensive services from property coverage and community asset protection to commercial liability and Directors & Officers insurance. This positions TIPI as a distinguished brokerage that helps its clients manage risks and protect their most valuable assets. Recognizing the power of data, TIPI implemented its own CRM program to collect valuable data such as resolved claims, outstanding claims, and any complaints received. This data collection is essential to better-serving clients. TIPI believes in the power of teamwork when it comes to serving its clients. Its team members come from diverse insurance backgrounds, providing prompt and knowledgeable client assistance. 100 percent of TIPI’s pension and benefits team of nine brokers identify as First Nation, reflecting its dedication to supporting and providing opportunities to Indigenous professionals. TIPI’s personal care for its clients and plan members cannot be overstated. In one instance, the company assisted a member who had tragically passed away in an accident. During this challenging time, TIPI personally helped facilitate the accidental death claims and pension claims processes. This involved the timely completion of claim forms, liaising with the medical examiner’s office to submit the necessary information to the carrier, and advising the client on managing the funds received. Additionally, the company guided the widow in handling the remaining pension assets. TIPI’s pension and benefits division is a testament to its expansive reach. By prioritizing the empowerment of its members and fostering strong relationships with First Nation partners, TIPI expands its presence across the country and champions a more inclusive and informed approach to retirement planning and benefits management. This article was original published in the Top Benefits Administration Services Providers in Canada 2024 by Manage HR Magazine.
plugged-in extension cords on fire.
By Kendra Hinton • November 29, 2023
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